Tiffany Nielsen

Adult and Youth Etiquette Workshops

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Poised for Success:New Book Coming Soon!

April 14, 2011 By Tiffany Nielsen 1 Comment

I love emails that drip with good news. Today, my publisher informed me that my new “must have” co authored book is at the printers and due to arrive the first week of May!   It feels like Christmas in my office!

The title of the book is energizing!  Here’s a sneak preview of the book cover.  Do you like it?

Power of Civility provides the tools you need to boost your social intelligence and build your cultural competence, giving you the confidence and poise to go anywhere and be welcomed as a caring and considerate citizen of the world. Discover the power of civility!

Stay tuned for more!

Tiffany

Filed Under: Business Etiquette, Business Travel, Customer Service Etiquette, Dining Etiquette, Interview Skills

How to Build Civility into Your Business Plan

April 13, 2011 By Tiffany Nielsen Leave a Comment

Add to your business plan how you will conduct yourself personally and professionally. Success requires creating a great product or idea, but operating without a code of good business behavior spells trouble.

Write a Code for Civility.  How will you act at work?  How will you treat your customers? Does your dream business compliment your work ethic? Here’s a hint to help you get started on a Code of Civility.  Write down how you like to be treated by people. Take your ideas and establish your own Code of Civility for how you will treat customers and co-workers.

Dress Your Plan.  Never underestimate the power behind a detailed dress code.  Determine your dress code by your audience.  Think of your customers; how do they dress?  What would make them comfortable? Do you dress like someone they can trust? For more insight into how to orchestrate a class act image, read the chapter, “How to Create Impact with Your True Class Act,” found within the must-have resource, Incredible Business.

Be Original. Remaining true to who you are is critical. Too many times people ride on the coattails of others, which can cast a label of “unoriginal”. Keep in mind that you can be original in a sea of multiple competitors. Ideas on how to blaze your own trail will come when you recognize your own uniquely valuable contribution to the world..

Interested in additional business insights? Tiffany Nielsen’s co authored book, Incredible Business, covers success strategies for entrepreneurs, business owners, sales professionals and consultants on how to get started and stay with the game.

Filed Under: Business Etiquette, Customer Service Etiquette

Rise Above the Rest…How to Enhance Your Company’s Etiquette

November 8, 2010 By Tiffany Nielsen Leave a Comment

Customer ServiceCommon sense tells us that customer service  should be exceptional year round. We shouldn’t need a holiday or an event to remind us to be courteous.  Good manners should be natural; yet it is a reality that the service a customer should receive is easily overlooked and underestimated.

Consider the following three etiquette tips for enhancing your business:

  • Lead by example
  • Talk with others
  • Create a plan

If these tips make sense to you, share them, post them and add to them.

[Read more…]

Filed Under: Customer Service Etiquette Tagged With: Business, Business Etiquette, common sense, customer service, Etiquette, Manners, medical, professional, protocol, training

Customer Service Etiquette

October 4, 2010 By Tiffany Nielsen Leave a Comment

Customer Service Makes For Happy People

Customer service is, well, just that. It is a method of serving a customer. Oddly, it is one aspect of business that is overlooked.

The two key words here to consider are: customer and service. The customer is the person who decides to patronize a business and service is the responsibility of the shop/business owner. I’m puzzled as to why shop owners at some businesses I patronize make me responsible for servicing them with a “hello” or “may I please get some help”.

[Read more…]

Filed Under: Customer Service Etiquette Tagged With: business owners, customer service, register.com, tiffany & co.

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The Power of Civility

Incredible Business Book

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502-A North Kaweah (Hwy 65), P.O. Box 177 · Exeter, CA 93221 · 559.280.9859